Extended Stay America - Somerset - Franklin

andre 

on Expedia

a year ago

They need a whole new upgrade it’s like a motel with homeless ppl. 

Lydia 

on Expedia

a year ago

The room was not cleaned when entered. Had to wait. My sister lost her 2 queen room after booking 2 weeks prior. People roaming the halls at night. Someone knocked on my door after midnight. 

Ashley 

on Expedia

a year ago

Will never go to this hotel again had roaches in the room told the front desk and they told me they couldn’t do anything about it I had no remote for the tv and they told me they don’t have one the phone didn’t work the fridge was stain with something looked nasty 

Hari 

on Expedia

a year ago

We have stayed at other Extended Stay properties but this was the worst by far! Dingy, very old, not updated in what seems like years or even decades, no utensils in the room (have to go ask the reception for even simple things like plates, spoons). 

Anonymous 

on Expedia

a year ago

never again Place needs a cosmetic update. (hallway, room looks old, gloomy and rundown). Hallway smells mix of someone who was smoking cigarettes and cooking food. First night was a roach on the bathroom sink countertop while brushing my teeth. Had to manually turn on the TV (Controller did not work) Most news channels had bad reception. Slept on top of blanket, fully dressed, hoody, jeans and socks. (Felt unclean) Out of Coffee-asked if there were more coffee-reception said more is being made. waited 5 minutes.still no cof... read more

Teyana 

on Expedia

a year ago

This place is horrible 

Anonymous 

on Expedia

a year ago

First of all, only 3 pullows were on the bed without a comforter. There was a terrible stinch in the room all night. But they lost all points when I spotted a roach in the bathroom. Enough said!!