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Extended Stay America - South Bend - Mishawaka - North
- Hotels
- Mishawaka, IN
About this business
Location details
5305 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff greeted us with a nice smile at 9:30 pm. Property was decent. It's older, so that was expected. Biggest disappointment: Breakfast Included was not breakfast. It was a "grab-n-go" with muffins, granola bars and oatmeal as choices. No fruit; no yogurt. Drink was coffee or hot water for tea. Nothing else available.
Business response:
Dear Latrissa, thank you for choosing our hotel and taking the time to write a review. We are glad everything went well with your check-in and that you enjoyed most of your stay. However, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. Your concern will be shared with our Brand Leaders so that they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Thank you again for sharing, and we hope to see you soon. Sincer... read more
Very clean and well run.
The exterior is nice, as is the lobby area, but the room looked worn and tired - time for a refresh and thorough cleaning. Breakfast was on the go oatmeal packets, granola bars, and packaged muffins.
Business response:
Dear Susan, Thank you for posting a review of your recent stay. We are glad you enjoyed your visit overall; however, we apologize for not meeting every expectation. We appreciate you taking the time to write about your experience, and we hope to accommodate you again in the future.Sincerely,Hotel Management
Property was okay. Could use an ash can by the doors. Need a little extra effort on room cleaning
Business response:
Dear Thomas, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We will discuss your concerns with the appropriate person to ensure these issues are addressed promptly. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management
Staff at front desk were very pleasant and welcoming. The property itself was very run down. My toilet had a dirty ring in it and the room was quite old. The carpet and floor were sticky. Just overall would not choose again. Your staff was the bright spot.
Business response:
Dear Kimberly, we are glad you had a great stay, but there are some areas in the room where we missed the marks. Our housekeeping team is working on the same and will ensure the rooms are appropriately checked before assigning them to the guest. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you again on a future stay. Sincerely Hotel Management
Frequently asked questions about Extended Stay America - South Bend - Mishawaka - North
How is Extended Stay America - South Bend - Mishawaka - North rated?
Extended Stay America - South Bend - Mishawaka - North has a 3.3 star rating with 1,648 reviews.
When is Extended Stay America - South Bend - Mishawaka - North open?
Extended Stay America - South Bend - Mishawaka - North is open now. It will close tomorrow at 12:00 a.m.