Extended Stay America - South Bend - Mishawaka - North

Business response:

Dear Alex, Thank you for sharing your feedback about your recent visit to our hotel. We apologize if we did not fully meet your expectations during your stay. Our goal is to provide the highest customer service and clean accommodations and continually strive to improve our guest experience. We will address your concerns with our staff to ensure we are well-poised to serve you in the future. We are grateful for your patience. Thank you for being our guest, and we would love the opportunity to welcome you back soon.Sincerely,H... read more

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 574-277-9912. 

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 574-277-9912. 

Business response:

Dear Kenneth, Thank you for your positive review of Extended Stay America! We're delighted you found our facility clean, comfortable, and in good condition. Providing friendly and helpful service is our priority, and we're glad we could make your stay enjoyable. We appreciate your kind words and look forward to welcoming you back for another great experience!Sincerely,Hotel Management 

Business response:

Dear Tarrance, We are devoted to providing enriching experiences for our guests through exceptional service and our unwavering commitment to quality. We are delighted to have achieved this during your stay with us. Our team members always strive to provide the best service possible, and when our valued guests recognize this, it means the world to us. We will be sure to share your compliments with all of them. Thank you for staying with us at Extended Stay America, and we look forward to welcoming you back for your next visit... read more

Business response:

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.I hope you will g... read more

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 574-277-9912.