This profile has been claimed by the business owner or representative.
Extended Stay America - South Bend - Mishawaka - North
- Hotels
- Mishawaka, IN
About this business
Location details
5305 N. Main St., Mishawaka, IN, 46545, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel staff was great and location is fantastic!
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 574-277-9912.
The staff at the front desk was very helpful. The condition of the room showed that it has seen better days. There was food left from another guest in the fridge. The exterior of the fridge had rust spots on the doors.
Business response:
Dear Guest, Thank you for your review. We are pleased you enjoyed our staff's service and had a pleasant visit. However, we are sorry for the issues you mentioned and will speak to our housekeeping team to be more careful in-room delivery as we advance. It was a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area.Sincerely,Hotel Management
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 574-277-9912.
Flat Sheets The lobby smelled horrible. The room was okay. the bedding was horrendous. It was like 2 flat sheets. The carpet had stains all over it
Business response:
Dear Guest, Thank you for your feedback. We are sorry for the inconvenience caused in your room on arrival. We have strict quality control standards to prevent a situation like yours, but the cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. Our front desk team is there to help you. We invite you back t... read more
Business response:
Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Window didn’t close all the way Our stay was ok, our major complaint was that our window didn’t close all the way and there was no screen which made us feel uncomfortable especially because of bugs
Business response:
Dear Guest, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
Eh I reserved this room so that I can do laundry and have a break in an air conditioning room Upon arrival I was told that they did not have quarters for the laundry machine. Also, I was told that I should not put my key cards to the room anywhere on your devices. Otherwise it would stop working (?? Seriously it’s 2023 ) The only pop machine in the building it was out of service and because I complained about that, the service people were then rude to me for asking where to take my trash. Also, the phone to the front desk di... read more
Business response:
Dear Jennipher, First, we sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guest’s feedback seriously and hope you will stay with us... read more
Frequently asked questions about Extended Stay America - South Bend - Mishawaka - North
How is Extended Stay America - South Bend - Mishawaka - North rated?
Extended Stay America - South Bend - Mishawaka - North has a 3.3 star rating with 1,648 reviews.
When is Extended Stay America - South Bend - Mishawaka - North open?
Extended Stay America - South Bend - Mishawaka - North is open now. It will close tomorrow at 12:00 a.m.