Extended Stay America - South Bend - Mishawaka - North

Business response:

Dear Siljeth, Thank you for sharing your feedback. It's always our goal to provide an exceptional stay, and we appreciate you taking the time to let us know about your experience. If there's anything specific that could have made your visit more enjoyable, we would welcome your suggestions. We hope you will consider staying with us again in the future.Sincerely,Hotel Management 

Business response:

Dear Shaun, Thank you for your feedback. We’re pleased to hear you found your room clean and enjoyed a friendly check-in experience. We appreciate your suggestions regarding additional pillows and the front door issue. We’re addressing the door locking concern to ensure better access and security. Your comments help us enhance our services, and we look forward to welcoming you back to Extended Stay America for an even better stay.Sincerely,Hotel Management 

Business response:

Dear Antonio, Thank you for your feedback. We appreciate you sharing your thoughts and would love to learn more about your experience. Our goal is to ensure every guest has a pleasant stay, and your input helps us identify areas for improvement. We hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your comments. We’re sorry to hear that the property did not meet your expectations. Your feedback is essential and helps us understand areas for potential improvement. We hope you found other aspects of your stay satisfactory, and we appreciate you bringing this to our attention. We look forward to the chance to offer a more favorable experience in the future.Sincerely,Hotel Management