Extended Stay America - South Bend - Mishawaka - North

Business response:

Dear Kent, Thank you for bringing this to our attention. Ensuring the safety and security of our guests is of utmost importance to us, and we apologize for any discomfort or concern this situation may have caused. We take such incidents seriously and will address this immediately with our security team. Your feedback helps us improve our protocols and ensure a safe environment for all our guests. We appreciate your understanding and hope to regain your confidence in the future.Sincerely,Hotel Management 

Business response:

Dear Franklin A., Thank you for being our guest at Extended Stay America and for sharing your review with other travelers. It's great that you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the area the next time you are in it. Sincerely,Hotel Management 

Business response:

Dear Alex, Thank you for sharing your feedback about your recent visit to our hotel. We apologize if we did not fully meet your expectations during your stay. Our goal is to provide the highest customer service and clean accommodations and continually strive to improve our guest experience. We will address your concerns with our staff to ensure we are well-poised to serve you in the future. We are grateful for your patience. Thank you for being our guest, and we would love the opportunity to welcome you back soon.Sincerely,H... read more

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 574-277-9912. 

Business response:

Thank you for taking the time to tell us about your experience.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.Again, thank you for choosing Extended Stay America and if I can be of assistance to you, please contact me directly at 574-277-9912. 

Business response:

Dear Chad, Thank you for choosing Extended Stay America. We appreciate your feedback and are here to ensure you have a comfortable stay. If there's anything specific we can assist you with during your time here, please don't hesitate to let us know.Sincerely,Hotel Management