Extended Stay America - St. Louis - St. Peters

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management 

Business response:

We appreciate your rating but were disappointed not to have delivered our best. We hope to have a second chance to provide you with the stay you deserve in the near future. Sincerely, Hotel Management 

Business response:

Thank you for the nice review at Extended Stay America. We are glad to know you appreciated our associates and liked our location. We appreciate your feedback and look forward to your next stay. Sincerely, Hotel Management 

Business response:

Tony, thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thomas, please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management 

Business response:

Heather, thank you for choosing Extended Stay America. We're glad to know you liked your well-kept room and that you were pleased with the service provided by our associates. We appreciate your business and look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Hal, thank you for the glowing review of Extended Stay America. We're delighted to know you loved your well-appointed room and that you had a great time with us. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management