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Extended Stay America - St. Louis - Westport - Central
- Other
- St. Louis, MO
About this business
Location details
12161 Lackland Rd., St. Louis, MO, 63146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel had no ice machines. No restroom 1st floor to use before check in Broken luggage carriers to unload luggage from car to room
Business response:
Dear Normand, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay ... read more
Vacaciones Muy bien Buen hotel
Business response:
Dear Martinez, It was a pleasure having you as our guest at Extended Stay America, and we appreciate you taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team and hope you will visit us again the next time you are in the area. Sincerely, Hotel Management
Fair
Great customer service from Lisa, Abigail, and the owner Orlando who we met and talked to in person.
Business response:
Dear Summer, Thank you for sharing your wonderful experience at Extended Stay America. We are thrilled to hear that you enjoyed our customer service. Providing a comfortable and welcoming stay for our guests is always our priority. We will be sure to pass along your kind words to Lisa, Abigail, and the entire team; they will be delighted to know he made a positive impact on your visit. Your feedback means a lot to us, and we sincerely appreciate your support. We look forward to welcoming you again in the future! Sincerely, H... read more
Stayed for 2 nights, i can’t complain for the price. the room is tad bit outdated, originally our room door would not lock when we left the room, we had it fixed while we where out, very helpful in that situation and overall, the elevators make some questionable noises and feels a bit off, nothing happened though, did make me question if it was safe. there’s no smoking in the building but i definitely smelled a few things while walking by some rooms,
Business response:
Dear Kyle, Thank you for taking the time to share your experience. We’re glad to hear our team was able to promptly address the door issue and assist you during your stay. We appreciate your understanding regarding the value of the price. That said, we regret any discomfort caused by the elevator and the cleanliness issue you encountered. Your feedback has been noted and will be shared with the appropriate teams to ensure a more seamless experience moving forward. We hope to have the opportunity to welcome you back for an ev... read more
Staff were really friendly, room was nice but had some minor things like the bathroom door being tough to open and one of the bed wheels being snapped leading to a squeaky bed. Room 315. Area has easy access to nearby shops so long as you have a car. Good place.
Enjoyable!
Business response:
Dear Guest, Thank you for your kind feedback! We’re delighted to hear that you had an enjoyable stay with us. It’s always a pleasure to know our guests are satisfied and had a positive experience. Providing a comfortable and welcoming environment is what we strive for, and your appreciation means a great deal to our entire team. We look forward to the opportunity to welcome you back and provide you with another great stay at Extended Stay America. Sincerely, Hotel Management
Btter Service Needed. All was fine, except we arrived after 11:00 (11:06)pm and had to call for desk clerk. I had to call 3 times. After approximately 7-9 minutes someone finally arrived to .... slowly check us in.
It’s an okay stay it’s not bad at all. If you need someone affordable and still clean. This is a great stay. Nothing lavish but gets the job done. 6/10 actually 7/10 the staff was cool.
Business response:
Dear Guest, Thank you for your feedback about your stay with us. We're glad you found our hotel a great, affordable option with clean rooms. We aim to provide a comfortable and functional space for our guests, and it sounds like we've met your needs. We appreciate your kind words about our staff. Extended Stay America will continue working to improve and hopes to welcome you back. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - St. Louis - Westport - Central
How is Extended Stay America - St. Louis - Westport - Central rated?
Extended Stay America - St. Louis - Westport - Central has a 4.3 star rating with 1,359 reviews.
When is Extended Stay America - St. Louis - Westport - Central open?
Extended Stay America - St. Louis - Westport - Central is open now. It will close tomorrow at 12:00 a.m.