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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Welcome to Extended Stay America - St. Paul - Woodbury! We are the perfect location for business travelers, students, tourists and those relocating to the Saint Paul, MN area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off I-494. From our location, you can easily visit local attractions such as the Mall of America, the Science Museum of Minnesota, the Minnesota History Center and the Como Park Zoo and Conservatory.Welcome to Extended Stay Americ... read more
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great room, But after so long they need to change bedding in rooms
Business response:
Thank you for the thoughtful review, Nancy. We're so glad to hear from you and hope you had an overall pleasant stay. We will indeed take care of those issues you mentioned. Thanks again.
Front desk isnt all night so sucked when locled mysrkd oyt of room
Business response:
We're sorry to hear about your difficulty reaching the Front Desk. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused hotel specializing in extended stays and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of this, we have set hours for our front desk as well as limited amenities. We are sorry that you did not e... read more
Eh. Eh. Side door wouldn't close all the way so random people can just walk into the building. Felt unsafe. Not much in the hotel. They only provide a bar soap no additional shampoo or conditioner. Didnt see any extra toilet paper laying around. Floors are wood so it felt dirty. The glass doors in the shower needs to be clean, left all that residue on there. (Gross). Hot water will run out pretty fast. People at the front desk wore whatever and looked unprofessional.
Business response:
I'm sorry to hear that you were not satisfied with the cleanliness of your room and that you weren’t expecting the amenity options. One package includes linen exchange, another provides more frequent housekeeping, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. We are so sorry that was not what you expected and was an inconvenience during your stay. Best wishes in all your future travels.
Floors a bit dirty. Was short on TP.
Business response:
Thank you so much for letting us know about your stay, Joel. This is not at all what we are known for and I'm so sorry for your disappointing stay. We hope you'll come back for a more typical fresh, clean stay with us.
Good
Business response:
Thank you for taking the time to review your stay, Teng. Nothing makes us happier than to see that you enjoyed such a wonderful time at our hotel! We hope to see you again soon!
Business response:
We are glad our accommodations met your needs during this stay, Osvaldo. Thank you for the good rating.
I like the stove top and full fridge. Bed was comfortable. I didnt like that my room was not swept and mopped. There were mud stains on the floor. No toiletries was replenished; all there was, were a half used tp. Otherwise, i would definitely stay there again. Just hoping that i wouldnt fet a noisy neighbor who argued every night, slammed their doors out of anger and throwing their belongings at each other and the wall.
Business response:
Thank you for taking the time to review your stay at our hotel, La. We sincerely apologize that we failed to live up to our high standards of service and hospitality during your time with us. We are known for providing a clean, fresh and overall comfortable stay - and we are so disappointed that we fell short in these areas. We can assure you that we will address these issues with our housekeeping and front desk staff to prevent this from happening in the future. Thank you for taking the time to share your experience and we ... read more
The manager can be rude sometimes and some night guess is rude
Business response:
We apologize that you did received such a negative impression after staying at our hotel. Our staff works hard to deliver a stay that is full of great customer service and hospitality and we are so sorry that this did not come across. Thank you for your feedback so that we can work to improve in this area.
I disliked the bathtub with the surface peeled with ugly stains/spots. I had to put the hand towel over it when I took the shower. It crawled my skin off.
Business response:
We are terribly sorry to hear about your experience! We are confident that this is an isolated incident and will make sure that we address this with our hotel staff. Thank you so much for making us aware of this issue and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 4.3 star rating with 457 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.