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Extended Stay America - St. Paul - Woodbury
- Hotels
- Woodbury, MN
About this business
Welcome to Extended Stay America - St. Paul - Woodbury! We are the perfect location for business travelers, students, tourists and those relocating to the Saint Paul, MN area who need to find a home away from home for several nights, a week, a month or even longer. Our hotel is conveniently located off I-494. From our location, you can easily visit local attractions such as the Mall of America, the Science Museum of Minnesota, the Minnesota History Center and the Como Park Zoo and Conservatory.Welcome to Extended Stay Americ... read more
Location details
975 Weir Drive, Woodbury, MN, 55125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad information from central phone system The desk is not staffed 24 hrs a day but the managers live on site. I called ahead to let them know we would have a late check in and what did we need to do. The call went to a Central phone system that manages many of their hotels. I was given poor information through that central system regarding check in and what was needed for supplies in the room. If you arrive late, you need to call a number that will call the on-site managers of the hotel who will then come down and check you ... read more
Business response:
We're sorry to hear about your difficulty reaching the Front Desk along with not being aware of our amenities, Mary. We understand that most hotels provide guests with a 24-hour front desk, which is why you were disappointed to see the front desk was closed when you needed us. WoodSpring Suites is a value focused hotel specializing in extended stays and therefore many of our guests stay with us for longer periods of time than the average guest at other hotels. Because of this, we have set hours for our front desk as well as ... read more
It took forever for someone to check me in when I showed up at the check in time. The rooms were clean and really good. I travelled alone and didn’t feel that safe. I probably wouldn’t stay here again, but it’s good if you’re on a budget.
Business response:
Thank you for the review of your stay. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Overall, it wasn’t bad; however, the toilet was dirty with dried urine marks. It is not a hotel but a longer stay place. It does not have shampoo or conditioner, or an iron etc. Not bad for the price. Doubt I will stay there again.
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Great rates!
Business response:
Thank you so much for your wonderful rating! We hope you come back to see us again soon!
The room and Property was nice, there was no Coffee on Property or in the Room, if you wanted coffee you have to by there coffee maker for 29.99, no Kleenex in room. They charged our debit card prior to arriving and didn't give us the option of another payment. 😡 Desk is not manned 24 hours.
Business response:
Thank you for your review and rating. We appreciate your feedback regarding the areas that we can improve in. We are so sorry that we failed to truly impress you and would love another opportunity to do so the next time you are in the area.
Business response:
Thank you so much for your wonderful rating!
Business response:
Thank you for the wonderful rating, Aaliyah. We are so happy that you enjoyed your visit and hope to see you again soon!
The room smelled like cigar smoke, floor was sticky, no shampoo.
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.
Room could have been cleaner and the front desk staff could have been a little more friendly.
Business response:
We are sorry you did not thoroughly enjoy your stay with us and hope you'll give us an opportunity to impress you the next time your travels bring you to the area.
Frequently asked questions about Extended Stay America - St. Paul - Woodbury
How is Extended Stay America - St. Paul - Woodbury rated?
Extended Stay America - St. Paul - Woodbury has a 4.3 star rating with 457 reviews.
When is Extended Stay America - St. Paul - Woodbury open?
Extended Stay America - St. Paul - Woodbury is open now. It will close tomorrow at 12:00 a.m.