Extended Stay America - St. Petersburg - Clearwater - Executive Dr.

Business response:

Lewis, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for the nice review of the Extended Stay America. We are glad to know you were impressed with our staff as well as our clean hotel. We appreciate the recognition of our efforts and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your nice rating and letting us know your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Thanks for being our guest. We are glad you experienced a good night's sleep in your bed and that you had a pleasant stay. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Thank you so much for choosing Extended Stay America for your accommodations and for sharing that you enjoyed our hotel. Our goal is to provide an outstanding experience, and we appreciate you letting us know we did that for you! Thanks again for recommending us to future guests, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management 

Business response:

Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Being an Extended Stay our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make all these items available at the front desk, and our team gladly delivers ... read more