Extended Stay America - St. Petersburg - Clearwater - Executive Dr.

Business response:

Thank you for your review. Please accept our apologies for the difficulties you had during your stay. We assure you that we have shared your concerns with the appropriate teams, and we’re taking extra care in order to prevent such incidents from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management 

Business response:

Thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. It was our pleasure serving you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. We apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. On a positive note, we're glad to know you liked the service provided by Crystal. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry your stay was not to your expectations and for the issues you had. Also, know we have a full-size refrigerator with ice trays for guests’ convenience in every room, and therefore, we do not have ice machines. We hope the positive aspects of your visit will bring you all back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Adrian, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Adrian, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay at Extended Stay America. We're glad to know you were impressed with the service provided by our staff, but we're sorry for the inconvenience you mentioned. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you so much for your very kind review. We were thrilled to read how much you enjoyed your stay and that our staff met and exceeded your expectations. We especially want to thank you for acknowledging our team for a job well done. They loved hearing that you were impressed with their service. We hope to have the opportunity to welcome you back very soon to Extended Stay America. Sincerely, Hotel Management