Extended Stay America - St. Petersburg - Clearwater - Executive Dr.

Business response:

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to leave feedback. We are sorry for the issues you had with your bill and the inconvenience it caused. We want all of our guests to have a comfortable and stress-free stay, and we apologize for the mix up. Our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose us again in the future. Hotel Management 

Business response:

Thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Being an Extended Stay our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make all these items available at the front desk, and our team gladly delivers ... read more

Business response:

Christian, thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Aaron, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Wow - Sherri, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Catherine, thanks for taking the time to share your experience with us. Although you liked certain aspects of your stay, we are sorry you didn't like our housekeeping policy and we apologize for the issues you experienced in your room. Your feedback is shared with our housekeeping and maintenance teams for review and action. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Joy, thank you for the glowing review of Extended Stay America. We’re thrilled you had a wonderful time with us and that you loved all the aspects of the hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management