Extended Stay America - Stockton - March Lane

Business response:

Dear Hector, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay and found our rooms clean, spacious, and well-equipped with a full kitchen. It's great to know our reception team was able to assist with any additional needs, and we’re pleased that our customer service met your expectations. We strive to make every guest's stay comfortable and enjoyable. We appreciate your kind words and look forward to welcoming you back to Extended Stay America again soon! Sincerely,Hotel Management 

Business response:

Dear Michael,Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience that we strive to provide every guest.Sincerely,Hotel Management 

Business response:

Dear Jeremiah, Thank you for choosing Extended Stay America! We are thrilled to hear that our staff made such a positive impact during your stay. Their commitment to helping our guests is a priority, and your kind words motivate us to continue providing excellent service. We look forward to welcoming you back for another great experience!Sincerely,Hotel Management 

Business response:

Dear Kinzen, Thank you for sharing your thoughts with us. We're glad you took the time to provide feedback, as it helps us identify areas for improvement. We’re sorry that certain aspects of your stay didn’t meet expectations, and we appreciate your understanding. Your comments have been noted, and we will work on enhancing the guest experience. It was our pleasure to host your visit, and we hope to see you soon.Sincerely,Hotel Management