Extended Stay America - Stockton - March Lane

Business response:

Dear Ralph, Thank you for taking the time to share your feedback with us. We are glad to learn that you were pleased with our check-in process and had some great encounters with one of our staff members, Karla. Your satisfaction is our aim. Your compliments are joyfully shared with the entire staff. Please return soon to Extended Stay America for another seamless experience whenever your travel brings you to the city again.Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for sharing your experience with us. We're glad to hear you found our location convenient and felt safe during your stay. We apologize for the delay in check-in and for the initial smell in your room. Your feedback is invaluable, and we are working to improve our staffing and room conditions. We appreciate your understanding and hope you’ll consider staying with us again for a better experience.Sincerely,Hotel Management 

Business response:

Dear James, Thank you for taking the time to evaluate your stay and for sharing your feedback. We aim to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and also how we can improve.We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management