Extended Stay America - Stockton - March Lane

Business response:

Dear Guest, We sincerely apologize for the disturbance you experienced due to smoking on your floor. We strive to maintain a comfortable, clean, and smoke-free environment for all guests, and we regret that this was not your experience. Please know that we take violations of our smoking policy seriously, and your feedback has been shared with our team to reinforce monitoring and enforcement procedures. Guest comfort is very important to us, and we appreciate you informing us of this concern. We value your feedback and hope t... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We’re delighted to hear that you found our staff courteous and friendly, as providing warm and welcoming service is something our team truly takes pride in. Your kind words mean a great deal and will certainly be shared with everyone. We appreciate your support and hope to have the pleasure of welcoming you back to Extended Stay America for another enjoyable stay soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing Extended Stay America and taking the time to share such kind feedback. We’re glad to hear that our location offered a comfortable place to unwind and that the surrounding area made getting around easy during your visit. It’s always rewarding to hear when a guest’s stay goes so smoothly, and we look forward to welcoming you back for another visit that’s just as enjoyable. Sincerely, Hotel Management