Extended Stay America - Stockton - March Lane

Business response:

Dear Guest, Thank you for sharing your heartwarming feedback. We are pleased to know you enjoyed our immaculate and comfortable atmosphere, as creating a welcoming, well-maintained environment is always our priority. Your kind comment is appreciated, and we look forward to welcoming you again to Extended Stay America for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. While we are glad to hear that the room met your expectations for cleanliness, we regret that the level of service felt underwhelming, as attentive and welcoming support is an integral part of every visit. Your comments have been shared with our team to reinforce the importance of professionalism and guest engagement at all times. We appreciate your balanced input and hope to have the opportunity to provide a more positive and engaging experience in th... read more

Business response:

Dear Guest, Thank you for sharing your kind feedback. A fresh and well-kept environment paired with attentive service helps create a welcoming experience, and we are pleased to know your visit reflected that. At Extended Stay America, our goal is to provide comfort and consistency for every guest. We appreciate you taking the time to share your positive thoughts, and hope to welcome you again for another enjoyable stay in the future. Sincerely, Hotel Management