Extended Stay America - Stockton - March Lane

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. While we are glad to hear that the room met your expectations for cleanliness, we regret that the level of service felt underwhelming, as attentive and welcoming support is an integral part of every visit. Your comments have been shared with our team to reinforce the importance of professionalism and guest engagement at all times. We appreciate your balanced input and hope to have the opportunity to provide a more positive and engaging experience in th... read more

Business response:

Dear Guest, Thank you for sharing your kind feedback. A fresh and well-kept environment paired with attentive service helps create a welcoming experience, and we are pleased to know your visit reflected that. At Extended Stay America, our goal is to provide comfort and consistency for every guest. We appreciate you taking the time to share your positive thoughts, and hope to welcome you again for another enjoyable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with Extended Stay America and for taking a moment to share your kind review. We’re delighted to hear that you found everything neat and appreciated the kindness you experienced during your visit. It’s wonderful to know our efforts helped make your time with us enjoyable. We look forward to welcoming you back again soon. Sincerely, Hotel Management