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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is located close to I5, which is convenient for our purpose and there are multiple dinning options within walking distance. The hotel room is clean, bed and dresser are in good condition. It has a TV, a desk/chair, a full sized refregirator, small microwave, and two burner electric stove. However, the kitchen is not equipped with any cookware or diningware, so we couldn't even get hot water in the room. Also to our surprise, the room did not have luggage rack, no shampoo/conditioner, no coffee maker. Breakfast h... read more
Business response:
Dear Huiying, Thank you for taking the time to share your experience. We're glad the location and overall room condition met your expectations. However, we apologize that the rest of your visit did not meet the standards we strive to uphold. For cleanliness and safety, cookware, diningware, and toiletries are kept at the front desk and are available upon request. We understand this process may not have been clearly communicated during your stay. Your feedback drives us to enhance our services continuously, and we look forwar... read more
had a weird smell in the room the remote was also broken
Business response:
Dear TaCarah, We're glad you gave our property a chance, but we're sorry your experience was affected by the condition of the remote and the odor in the room. Our team works hard to ensure that each space is clean and ready, and we regret that we fell short of our mark. Your feedback helps us address areas that need attention so future stays are more comfortable. We appreciate the opportunity to host your visit. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sin... read more
Outside is clean. Inside also. Curtains are outdated. I went there to rest. Mission accomplished
Business response:
Dear Gwendolyn, Thank you for taking the time to review your stay at Extended Stay America. We're glad the cleanliness, both inside and out, met your expectations and that you were able to get the rest you needed during your stay. While the curtains may need a refresh, it's great to know the space served its purpose and provided a peaceful break. Your input helps us as we continue working on improvements, and we appreciate you choosing to stay with us. We look forward to your next stay. Sincerely, Hotel Management
Amazing
We felt to check in clerk was high. She was humming out loud and bobbing her head the entire check in time. It was alarming to hear current guests complaining at the front desk—one needed a plunger, one complained that the burners on his stove didn’t work (“sorry, maintenance isn’t here today so I’ll put in a work order”), and three people came up to say their key-cards didn’t work. Our key-card took ten tries before we got it to work. We stayed two days and there was trash on the floor in the hallway the entire time.
Business response:
Dear Denise, We sincerely apologize for the disappointing experience you described. From the front desk interaction to the unresolved maintenance problems and lack of cleanliness in the hallways, we regret that we did not provide the level of care and attention you deserve. Every guest should feel welcomed and well taken care of from the moment they arrive. Your comments will be shared with our team so immediate steps can be taken to improve the condition of the property and the quality of service. Thank you for bringing the... read more
Good area, amazing staff, always loved that the room has what you need and the staff has other things to provide. They do deep cleaning services every once in a while.
Business response:
Dear Guest, Thank you for the terrific review of Extended Stay America. We're glad you've enjoyed both the location and the thoughtful service from our team. It's wonderful to know that the room met your needs and that you appreciated the availability of additional items upon request. Our commitment to periodic deep cleaning is part of our effort to maintain a welcoming and well-kept environment for everyone. We value your continued support and look forward to welcoming you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,343 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.