Extended Stay America - Stockton - March Lane

Business response:

Dear Guest, Thank you for choosing to stay with us and for posting your review. We’re delighted to know you had an overall great experience and truly appreciate you taking the time to share it. It’s always rewarding to hear when our guests leave satisfied. We look forward to welcoming you back to Extended Stay America for another pleasant and comfortable visit soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thanks for the generous review! We are delighted that your time at Extended Stay America was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you. Sincerely, Hotel Management 

Business response:

Thank you very much Lisa. 

Business response:

Dear Guest, We are genuinely sorry to learn about your disappointing interaction with our front desk team. What you described does not reflect the courteous and attentive service we aim to provide every guest. Your comments have been shared with our team to reinforce the importance of professionalism and guest engagement at all times. We truly regret that your visit did not reflect our usual standards, and we hope to have the opportunity to deliver a far more respectful and pleasant experience in the future. Sincerely, Hotel... read more