Extended Stay America - Stockton - March Lane

Business response:

We are sorry you were unhappy with our amenities and housekeeping services. While our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are happy to offer this service to you at a minimal fee. If we did not communicate this properly at check-in, please accept our apologies. Please know we welcome you to contact our front desk at any time for the items you need to make your stay more comfortable. We appreciate your constructive feedback and would love the opportunity t... read more

Business response:

Parmesh, thank you for selecting us. A restful nights’ sleep is a must, and we regret knowing you were not able to sleep appropriately due to the noise issue. We wish we had been informed about the inconvenience you had as our front office team would have done their best to make your trip a better one. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Claudette, thank you for choosing to stay with us at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location close to the restaurants was perfect for your needs. We look forward to welcoming you back! Sincerely, Hotel Management 

Business response:

Perro, thank you for being our guest. We are sorry for the poor experience you had with one of our associates. We have shared your comments with her so that such instances are not repeated. We also apologize for the connectivity issues you faced and for the difficulties you had with the shower. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We regret this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Man... read more