Extended Stay America - Stockton - March Lane

Business response:

Thank you for choosing our hotel for your stay and for taking the time to provide feedback. We are glad to read you had an overall pleasant visit and liked the cleanliness of your room. However, it was certainly disappointing to read about the problems you experienced during check-in. Your comments will be shared with our team to prevent such incidents going forward. It was our pleasure to accommodate you, and we hope you will give us another opportunity to be of service to you. Sincerely, Hotel Management 

Business response:

Ashley, thank you for being our guest. We are pleased overall you enjoyed your stay and liked our front desk service. However, we are sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well-stocked. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management 

Business response:

Devin, thank you so much for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Please note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

We appreciate your feedback regarding your recent stay at our hotel. Please accept our apologies for the inconvenience that you experienced at our front desk. We are working with our front desk associates to prevent future issues. We take great pride in the services we offer, and obviously, we fell short of this during your visit. Thank you again for sharing. We hope that you will give us another chance and stay with us on your next visit to our area. Sincerely, Hotel Management