Extended Stay America - Stockton - March Lane

Business response:

Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Curtis, thank you for taking the time to write a review about your stay. We apologize that you were not completely satisfied with our beds. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Vycki, thank you for being our guest. Although we're glad to know you were impressed with the service provided by our front desk associates, we apologize for the odor and noise issues you encountered in your room. We wish we had the opportunity to address the problems while you were here as we would have done our best to ensure you were comfortable. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Salvador, thank you for choosing Extended Stay America and for the five-star review. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay at Extended Stay America. We're glad you liked the bed in your room and that overall you had a pleasant time with us. However, we're sorry for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the room. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Managem... read more

Business response:

Thank you for your nice rating and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Monique, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management