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Extended Stay America - Stockton - March Lane
- Hotels
- Stockton, CA
About this business
Location details
2844 West March Ln., Stockton, CA, 95219, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Unmanned desk Waited at the front desk for almost 30 minutes with a sign that said they'd be right back. Another employee happened to come in early and checked us in. Ended up in a smoking room after reserving non-smoking. Other than these issues the room was clean and quiet.
Business response:
We sincerely apologize for the reservation and service issue you encountered at the time of check-in. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
The bath reeked of cigarette smoke yet I was supppsed yo be in a non-smoking room
Business response:
Please accept our sincere apologies for the smoke smell which impacted your stay. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of your room. Thank you again for sharing your observations and we hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Business response:
Edwin, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Very close to many types of eating establishments. Security observed driving around parking lot was extremely comforting. Was disappointed in the meager amount of food for continental breakfast and how quickly it was gone. Especially the coffee.
Business response:
Thank you for being our guest. We are delighted to know our convenient location was the highlight of your great stay. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Great location The hotel was OK. The only issue was the person above stamping on the floor. The breakfast was just a small bar in the foyer.
Business response:
Richard, thanks for evaluating your stay. We are glad to read you had an overall pleasant visit and liked our location. However, we are sorry for the noise issue you experienced in our hotel. Thank you for bringing this to our attention. We would have loved to resolve this while you were here, so in the future, please feel free to reach out to our front desk to alert us of any problems. We hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management
This was our second stay at an Extended Stay and have been disappointed both times.
Business response:
Thank you for returning to Extended Stay America. We're disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Stockton - March Lane
How is Extended Stay America - Stockton - March Lane rated?
Extended Stay America - Stockton - March Lane has a 3.5 star rating with 2,404 reviews.
When is Extended Stay America - Stockton - March Lane open?
Extended Stay America - Stockton - March Lane is open now. It will close tomorrow at 12:00 a.m.