Extended Stay America - Stockton - Tracy

Business response:

Dear Guest, Thank you for sharing your feedback. It is a pleasure to know you enjoyed all that we have to offer. We strive to provide each guest with an exceptional visit; therefore, it is great to know that we met your expectations. We appreciate your patronage and hope that we will have a chance to host you again at Extended Stay America in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your wonderful feedback. We are delighted to hear that Vicky at the front desk was very helpful and that Letty was able to accommodate your early check-in request. Our team takes great pride in providing friendly and efficient service, and it is rewarding to know that your experience reflected this. We are especially pleased that you consistently choose to stay with us when in Tracy and consider our property the best. Your kind words motivate our staff to continue delivering excellent servic... read more

Business response:

Dear Guest, We are truly sorry to hear about the condition of your room, cleanliness concerns and bathroom maintenance. This is far below our standards, and we sincerely apologize. Your comments have been forwarded to our housekeeping and maintenance teams. We appreciate you bringing these matters to our attention, as it helps us improve the quality of our guest experience. We hope to serve you better in the future. Sincerely, Hotel Management