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Extended Stay America - Stockton - Tracy
- Other
- Tracy, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2526 Pavilion Pkwy., Tracy, CA, 95304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cannabis.... STRONG Cannabis smell in all of the 2nd floor - and worse in our room. Needed to air the room out for 30mins. Fridge NOT working in the room - frustrating!! (maintenance?!). Despite those issues, room was nice - staff were GREAT, and buffet breakfast was FANTASTIC! Might stay again b/c of the breakfast.
Business response:
Dear Guest, Please accept our apologies for the issues you mentioned. Our housekeeping team works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. Apart from this, we are glad you had pleasant encounters with the staff and were satisfied with the breakfast choices, making your trip satisfactory. Please revisit and allow us to show you our commitment to exception... read more
I like the inside of the room and it was clean. The hall wall smelled like weed. When I reserved the room it says continental breakfast and all they had was coffee all 3 days and i asked and all i got was excuses.
Business response:
Dear Martha,Thank you for sharing your feedback. While it's great to hear that you found the room clean and comfortable, we sincerely regret the concerns you encountered. We understand how important a fresh environment and accurate expectations are for a pleasant stay. Your comments about the breakfast and the hallway will be addressed with our team to improve our offerings and overall guest experience. We appreciate your patience and hope to welcome you back for a better stay in the future.Sincerely,Hotel Management
Ac very loud
Business response:
Dear Cesar,Thank you for your feedback. We regret any disturbance caused by the AC noise and understand how important a peaceful environment is for a comfortable stay. Your comments will be shared with our maintenance team to ensure necessary improvements. We appreciate your patience and hope to provide you with a more seamless experience.Sincerely,Hotel Management
Great
Business response:
Dear Migel, Thank you for posting a review so other travelers can see what makes us an excellent choice when visiting the city! It's so lovely that you enjoyed your time at Extended Stay America, and we are happy you were impressed with our service, suites, and amenities. It was a pleasure hosting your visit, and we look forward to your return! Sincerely,Hotel Management
The front staff was friendly but the room smelled of cigarettes and the hallway smelled of dogs and foul food.
Business response:
Dear Arthur, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. On the other hand, it is nice knowing you had some great encounters with the team and had a satisfactory time here. Thank you for your valuable comments, and we would welcome the o... read more
Frequently asked questions about Extended Stay America - Stockton - Tracy
How is Extended Stay America - Stockton - Tracy rated?
Extended Stay America - Stockton - Tracy has a 4.3 star rating with 1,285 reviews.
When is Extended Stay America - Stockton - Tracy open?
Extended Stay America - Stockton - Tracy is open now. It will close tomorrow at 12:00 a.m.