Extended Stay America Suites - Atlanta - McDonough

Business response:

Dear Charles, Thank you for taking the time to share your feedback. We are glad to hear that you found the hotel clean and appreciate your recognition of our efforts in maintaining a comfortable environment. At the same time, we sincerely apologize for the noise issues and thin walls that affected your stay. Guest comfort is very important to us, and we will review ways to minimize disturbances and improve the overall experience. Your input is valuable as we strive to enhance our services. We look forward to welcoming you ag... read more

Business response:

Dear Kent, We are sorry to hear that your experience did not meet your expectations. At our hotel, we strive to provide every guest with a comfortable, and enjoyable stay, and we regret that we fell short in your case. Your comments are important to usso please share more details of your concerns to identify areas where we can improve. We hope to have the opportunity in the future to provide you with a much better experience that reflects the high standards we aim to maintain. Sincerely, Hotel Management