Extended Stay America Suites - Atlanta - McDonough

Business response:

Dear Jaml, Thank you for your review; it's nice to hear you loved the convenience of our location and enjoyed your overall stay with us. However, we are sorry the breakfast options were not to your liking. We will pass on your feedback to the appropriate team member, as we always want to know how to enhance our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels! Sincerely, Hotel Management 

Business response:

Dear Dillon, Thank you for your thoughtful review. We are pleased to hear that you had an overall positive experience at our hotel. However, we deeply regret the issues you encountered with the cleanliness and water pressure. Please know that your concerns are taken seriously, and we will address them with the appropriate teams to ensure a better experience for future guests. We appreciate your feedback and hope to provide you with an improved stay next time. Sincerely, Hotel Management 

Business response:

Dear Daniel, Thank you for taking a moment to recognize our front desk associates here at Extended Stay America. We are overjoyed to learn you had a positive experience during your arrival. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making every guest’s stay memorable, and we hope to have the opportunity to do so again soon! Sincerely, Hotel Management