Extended Stay America Suites - Atlanta - Norcross - Peachtree Corners

Business response:

Mark, thank you for being our guest at Extended stay america. We are pleased you choose to stay with us and hope you had an overall good stay with us. That said, we are sorry for the inconvenience you experienced on your second night. Your feedback is valuable and we will use it as a tool to improve our service delivery. We hope you will visit us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Tramaine, thank you for evaluating your stay with us. We are glad you were pleased with most aspects of your stay and that you enjoyed the service our associates delivered. However, we apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management 

Business response:

Shericka, thank you for your kind words about our hotel. We are delighted to know that you had an excellent stay with us. We are particularly glad your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. Thank you for choosing Extended Stay America! We look forward to welcoming you back soon. Sincerely, Hotel Management