Extended Stay America Suites - Bristol

Business response:

Dear Brittany, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are glad to hear you enjoyed your time with us overall. However, we apologize for not fully meeting your expectations. Our goal is to provide the highest customer service, and we continually strive to improve our guest experience. We will address your concerns with our housekeeping team for further improvements, and we are very grateful for your patience.Thank you for being our guest, and we would love ... read more

Business response:

Dear Brittany, Thank you for your kind words. It was a pleasure to read that our front desk associates took excellent care of you during your time with us. We will enjoy sharing your compliments with our devoted staff. Thank you again; we look forward to your next visit to Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Lori, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced during your visit. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate you bringing this to our attention. We value your business and would love the opportunity to exceed your expectations and give you the excep... read more