Extended Stay America Suites - Bristol

Business response:

Dear Lance, Thank you for sharing your thoughts with us. We are sorry that your stay did not meet your expectations and for any inconvenience. Thank you for bringing this to our attention as we strive to provide the best possible service for our valued guests. We are grateful for your patience and hope you will consider staying with us again for the flawless visit you deserve.Sincerely,Hotel Management 

Business response:

Dear Tiffany, We are delighted to learn of your appreciation for our pristine pool, and it is gratifying to know that our commitment to maintaining a clean and refreshing environment has enhanced your overall experience. We are firm in our belief that a well-maintained space significantly contributes to the comfort and satisfaction of our esteemed guests. Your feedback is a fantastic encouragement for all of us here at Extended Stay America, and we can't wait to exceed your expectations once more on your next visit.Sincerely... read more

Business response:

Dear don, Thank you for taking the time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know how we can improve. We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management 

Business response:

Dear Monique, Thank you for sharing your feedback on your recent stay at Extended Stay America. We genuinely value your input and are delighted to hear about your positive experience with our hotel and amenities. We can't wait to welcome you back on your next visit.Sincerely,Hotel Management