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Extended Stay America Suites Buffalo - Airport
- Hotels
- Cheektowaga, NY
About this business
Location details
901 Dick Road, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No airport shuttle or parking as advertised. No real breakfast. Just hot water oatmeal and nutrigrain bars. Not even milk for tea.
Business response:
Dear Christine, Thank you for your valuable feedback. We acknowledge the concerns you raised regarding your recent stay at our hotel and wish to sincerely apologize for any disappointment you experienced, particularly related to our airport shuttle, parking accommodations, and breakfast service. It is never our intention to fall short of our guests' expectations. We appreciate your bringing these specific issues to our attention, as your insights are essential for our ongoing improvement. We hope you will consider giving us ... read more
I liked the indoor pool and the fact that the room is set up like an apartment
Business response:
Dear Mark, Thank you for choosing Extended Stay America. We are delighted to hear that you appreciated the excellent condition of your suite. Our team works hard to provide outstanding service, so we truly value your recognition of the wonderful aspects of your stay. We appreciate your recommendation to future guests and look forward to welcoming you back soon.Sincerely,Hotel Management
I enjoyed my stay
I like how easy it was to book a room Everything was clean and fresh. Kitchen in room with microwave and stove and full frig/freezer , if needed and
Business response:
Dear Becky, Thank you for your wonderful feedback! We’re so glad to hear that you found our booking process easy and that everything was clean and fresh during your stay. It’s great to know you enjoyed the kitchen amenities, including the microwave, stove, and full fridge/freezer. We strive to provide all the comforts you need for a convenient and enjoyable stay. We truly appreciate your kind words and look forward to welcoming you back for another great experience at Extended Stay America!Sincerely,Hotel Management
For the almost comparable market rate, the facilities could be much better. There was no coffee maker and very limited bathroom supplies in the room. No cold or hot water available for drink. Breakfast was barely anything!
Business response:
Dear Santosh, We sincerely apologize for not meeting your expectations regarding the room amenities, breakfast, and other services. We understand how important these details are for a comfortable stay, and your comments will be shared with our team to make necessary improvements. We look forward to welcoming you back for a more enjoyable stay!Sincerely,Hotel Management
Muy tranquilo y comodo
Business response:
Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay!
Frequently asked questions about Extended Stay America Suites Buffalo - Airport
How is Extended Stay America Suites Buffalo - Airport rated?
Extended Stay America Suites Buffalo - Airport has a 3.3 star rating with 1,165 reviews.
When is Extended Stay America Suites Buffalo - Airport open?
Extended Stay America Suites Buffalo - Airport is open now. It will close tomorrow at 12:00 a.m.