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Extended Stay America Suites Buffalo - Airport
- Hotels
- Cheektowaga, NY
About this business
Location details
901 Dick Road, Cheektowaga, NY, 14225, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient to the Airport
Business response:
Dear Ted, We appreciate you taking the time to share your feedback. Thank you for highlighting our prime location close to the airport! We understand how important the location is for our guests, and we are glad we could meet your travel needs. We hope you will stay with us again on your next visit to the city.Sincerely,Hotel Management
Amazing stay! Was very satisfied with the room size, cleanliness, and arrangement. The kitchenette is a nice touch. Will be back again for more long weekend stays. Thank you!
Business response:
Dear Maria, Thank you for the excellent review. We are glad that your stay was enjoyable and that we exceeded all of your expectations. We appreciate you leaving your kind remarks, most notably of our clean, spacious rooms with a kitchen. Thank you for choosing Extended Stay America, and we look forward to your return for a much-extended stay. Sincerely,Hotel Management
Hot tub was not working. The good thing was the pool was open untill 10pm. The breakfast was only yogurt options or oatmeal. No juice, no fruit, The beds were only doubles , no queen beds for double occupancy.
Business response:
Dear CHRISTOPHER, Thank you for sharing your excellent rating and also your valuable feedback about your recent stay with us. While we're glad you had an overall positive experience, we hope you will accept our apologies for the inconvenience you encountered. Your comments are invaluable to us as we continually strive to enhance our guest experience. We hope to welcome you back soon so we can provide you with a flawless stay that meets and exceeds your expectations.Sincerely,Hotel Management
Absolutely massive rooms with full kitchen. Really friendly front-desk staff and if you want something with great value for the airport this is the place.
Business response:
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
Room was nice and hallway way updated but seemed that maybe trains long term guests were staying at this place. Didn’t feel complete safe.
Business response:
Dear Jennifer, We appreciate your decision to stay with us and are pleased that your overall visit was satisfactory. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. Your feedback is highly valuable to us as it enables us to enhance our guest experience. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. It was a pleasure to have you as our guest, and we hope to see you aga... read more
Average hotel. It was expected. However wasn’t expecting dirty or stained bed sheets and a microwave in room that hasn’t been cleaned in a while.
Business response:
Dear Brett, Thank you for being our guest. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. We are currently conducting a thorough review of our housekeeping procedures to ensure that we consistently adhere to the highest standards of cleanliness. Your input is greatly appreciated, and we hope the opportunity to welcome you back and provid... read more
Blow drier did not work and sparked when switched on
Business response:
Dear SNEHASHNU, Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by the malfunctioning blow dryer. Your safety and comfort are our top priorities, and we take such issues very seriously. We have already addressed this matter with our maintenance team to ensure it is resolved immediately. Your comfort and satisfaction are important to us, and we hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management
It was awesome rooms were great the night front person was on point making sure no one from outside even in the parking lot would be around i just wish there was hot breakfast
Business response:
Dear Guest,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
Very basic Most of staff was friendly. Breakfast was coffee yogurt cookies packets of oatmeal and packaged muffins. That’s it. No carpet in room👍 but it’s very noisy. Room above kept us up as we heard children running back and forth up to midnight and then at 7:30am
Business response:
Dear Deborah, Thank you for your feedback. We’re glad to hear that most of our staff made a positive impression. We apologize for the noise issues you experienced; this is not the level of comfort we aim to provide. Your comments about the breakfast and room noise have been noted and will be reviewed to improve our services. We appreciate your suggestions and hope to have the opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites Buffalo - Airport
How is Extended Stay America Suites Buffalo - Airport rated?
Extended Stay America Suites Buffalo - Airport has a 4.3 star rating with 579 reviews.
When is Extended Stay America Suites Buffalo - Airport open?
Extended Stay America Suites Buffalo - Airport is open now. It will close tomorrow at 12:00 a.m.