Extended Stay America Suites Buffalo - Airport

Business response:

Dear Shaquanna, Thank you for choosing to stay with us. We extend our sincere apologies for the inconvenience caused by the condition of the pool. We recognize the impact this had on your family's overall experience and are truly sorry for any disappointment it may have caused. Thank you for bringing this to our attention, and we will take the necessary steps to address the issue to ensure a better experience for future guests. On a positive note, we are pleased to hear that you found the room clean and satisfactory. We hope... read more

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear Jason, We apologize for the disappointment regarding our breakfast offerings. While we do provide a continental breakfast with coffee, oatmeal, and granola bars, we understand it may not have met your expectations. We appreciate your input and will review our breakfast options to ensure a more satisfying experience in the future. We hope to have the opportunity to better meet your needs during your next stay. Sincerely,Hotel Management 

Business response:

Dear Alexandre, We sincerely apologize for the lack of housekeeping service during your stay. This is not the standard of service we aim to provide, and we are addressing this with our team to ensure more consistent and thorough service moving forward. We also regret that the cleanliness did not meet your expectations, and we are taking steps to improve in this area. We appreciate your input and hope to offer you a better experience next time.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay!