Extended Stay America Suites Buffalo - Airport

Business response:

DearCourtney, Thank you for taking the time to review your visit and share how we can improve. We sincerely apologize for the disappointing aspects of your stay, particularly regarding the smoke detector and the unsatisfactory service you received from our staff. As a precaution, we will have our engineering team conduct a complete inspection of all our suites. Thank you once again for staying with us and bringing these concerns to our attention. We hope you will give us another chance to provide you with the hospitality you... read more

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear WILLIAM, Thank you for taking the time to share about your stay. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear Vinod, Thank you for sharing your feedback. We’re glad you took the time to comment on your experience with us. We regret that our breakfast offering did not fully meet your expectations. Your input is valuable, and we will review our breakfast options to better cater to the needs of our guests in the future. Providing a welcoming and satisfying experience remains our top priority. Thank you again, and we look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay! 

Business response:

Dear Guest,Thank you so much for your fantastic feedback! We are thrilled to hear that both our staff and your room exceeded your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another exceptional stay!