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Extended Stay America Suites – Columbia – Greystone
- Hotels
- Columbia, SC
About this business
Location details
180 Stoneridge Dr., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Comfortable, front desk hostess was very warm and friendly. Will be using again
Business response:
Thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went well during your stay and that our front desk associate made for a memorable experience. Thank you for choosing Extended Stay America. We hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management
It was ok Carpet stained. Pull out coach mattress
Business response:
Muriel, thank you for being our guest at Extended Stay America. We are pleased to know you had a pleasant visit with us, but we are sorry for the cleanliness issue you encountered. We appreciate your feedback and hope to see you again soon. Sincerely, Hotel Management
Cleanliness The rooms were very uncomfortable to sleep in, as they were not thoroughly cleaned.
Business response:
Shanequa, thank you for taking the time to share your experience with us. We apologize for letting you down and we would welcome the opportunity to hear more specifics on the condition of your room so we can improve in this area. This information is always valuable for our housekeeping team. We appreciate your business and hope to hear from you soon. Sincerely, Hotel Management
Business response:
Yamica, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Security not good. Numerous folks out front smoking. Other people walking up and down hall, didn’t know if they were guest or not. Half the time the desk wasn’t manned. No hair dryer available with a ‘what do you want me to do about it’ attitude.
Business response:
Rose, thank you for choosing us. We are sorry that you encountered security issues during your stay, as we do take these very seriously. We are sorry for the difficulties experienced at our front desk and for the behavior of our employee. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We hope to have another opportunity to serve you better. Sincerely, Hotel Management
I was very disappointed. The towels were dirty and i found roaches in the room. I was too afraid to keep my hag open
Business response:
Thank you for choosing to stay with us. We're sorry for the cleanliness issues you encountered in your room and the inconvenience you had due to the roaches. Please be assured that we have discussed your feedback with our housekeeping team to be more diligent with their efforts moving forward. We have also asked our pest control provider to service your room immediately. We hope you will consider giving us a second chance the next time you are in Columbia. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites – Columbia – Greystone
How is Extended Stay America Suites – Columbia – Greystone rated?
Extended Stay America Suites – Columbia – Greystone has a 3.2 star rating with 1,642 reviews.
When is Extended Stay America Suites – Columbia – Greystone open?
Extended Stay America Suites – Columbia – Greystone is open now. It will close tomorrow at 12:00 a.m.