Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Dear Andres Axkana, Thank you for choosing our hotel and leaving your valuable review. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. We are thrilled you enjoyed your time with us. However, we apologize for not meeting your expectations with our dining option. We will work to ensure a better experience on your next visit. We look forward to welcoming you back for a much more satisfactory stay in the future.Sincerely,Hotel Management 

Business response:

Thank you for the positive feedback. 

Business response:

Thank you for taking the time to write a review of your stay.Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management 

Business response:

Dear Arul, Thank you for choosing our hotel and taking the time to share your concerns. We extend our sincere apologies if your stay did not meet your expectations. Please be assured that we will thoroughly examine the issues you have raised with our team to make necessary improvements. We look forward to the opportunity to provide you with the exceptional experience you deserve in the future.Sincerely,Hotel Management 

Business response:

Dear Julienne, Please accept our sincere apologies for the inconvenience caused due to the noise. We understand the importance of providing a peaceful and clean environment for our guests and we regret falling short in this regard. We are very disappointed to hear about the concerns you experienced with the cleanliness of the property. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing. Sincerely,Hotel Management