This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Let me first say that the staff I interacted with at this hotel was LOVELY. Super kind and personable and funny; just incredibly nice. That being said, my room was not clean at all. When I pulled back the top sheet the bed was covered in dirt and little black curly hairs. I asked for a new set of sheets and put them on myself, but honestly it gave me the heeby jeebies.
Business response:
Dear Margaret, thank you for your feedback. Our mission is to provide clean, comfortable suites at an affordable price so guests will want to come back again. The cleanliness and room condition you describe are unacceptable and not representative of our quality standards. We are meeting with our housekeeping staff to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We are happy to know that our team took good care of you, so we hope you will consider staying with us ... read more
Business response:
Thank you for your review! We hope to see you again!
Business response:
Tammy,Sorry that you did not enjoy your stay. I hope that you give us another chance in the future.
Business response:
Hi Jermaine,Thank you for your great feedback. We hope to see you again.
Quick and go only Room were dirty. Hair on the clean towels. Dirty crumbs in all the draws. Dirty chairs to sit on. Carpet was not vacuumed. Cigarette burns along the furniture and vanity. Musty smell as so as you get off the elevator. Poor choices for a grab and go. No cups or plates or silverware in the kitchen net.
Business response:
Eduarda, I am sorry to read that you had a bad experience and assure you that this was just a one night issue. If you give us another opportunity, I assure you that things will be different. Thank you again for your feedback and for staying with us.
So the bottom rooms are in better shape than the top ones. This time the phone was plugged in and they gave us soap and stuff. The room smelt and the carpet was damp. When we arrived someone was waiting for a key and no one was at the desk. After calling several times, someone showed up and didn’t know why no one was around. It’s decent if you need a place to stay for a night, but the price is outrageous!!! It is was 70/80 it’d be worth it. $160-$200 is wayyy too much for this property!
Business response:
Dear Erica, thank you for choosing our hotel for your accommodations. We are sorry you did not enjoy your stay and that we did not meet your expectations this time. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again. Sincerely, Hotel Management
It's fine It was exactly what you paid for. Fair price, clean, but zero luxury. Absolutely no dishware nor silverware. Check out was borderline harassment. Phone calls, and banding on the door, 2 hours before checkout.
Business response:
Dear Dawn, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will allow us another opportunity to show you the outstanding experience we strive to provide every guest. Sincerely, Hotel Management
Extended Stay delivers on its promise of providing good accommodation with family friendly facilities.
Business response:
Mr. Jing, Thank you for your kind review. We hope you will stay with us again the next time you are in town.
Pleasant and convenient.
Business response:
Claudia, Thank you for your great feedback. We hope to see you again.
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 4.2 star rating with 1,850 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.