Extended Stay America Suites - Elizabeth - Newark Airport

Business response:

Sharen, thank you for your feedback. 

Business response:

Dear Ed, Thank you for bringing these concerns to our attention, and we apologize for any inconvenience caused during your stay. Your feedback is valuable to us as we continuously strive to improve our services and amenities. Please rest assured that we will address these issues promptly to ensure a more comfortable experience for our guests. We appreciate your understanding and hope to welcome you back for a better stay in the future.Sincerely,Hotel Management 

Business response:

Thank you for your positve feedback. 

Business response:

Dear Heather, Thank you for your feedback and for choosing to stay with Extended Stay America. We're delighted to hear that your check-in experience was smooth and efficient. Guest satisfaction is our top priority, and we strive to provide hassle-free service from start to finish. We look forward to welcoming you back for another enjoyable visit soon!Sincerely,Hotel Management 

Business response:

Dear Sury, Thank you for your feedback of your stay at Extended Stay America. We're pleased to hear that you found our hotel suitable for your overnight stay. Providing a comfortable and convenient experience for our guests is our priority. If there's anything specific we can do to improve your experience next time, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back for another pleasant stay in the future. Safe travels!Sincerely,Hotel Management 

Business response:

Thank you for the kind review. We are delighted that you had a great stay with us and that our prime location enhanced your experience. Thank you for choosing Extended Stay America, and we look forward to having you stay with us again. 

Business response:

Dear Muriel, Thank you for your feedback. We apologize for any cleanliness concerns you encountered during your stay. Ensuring a clean and comfortable environment for our guests is our priority, and we take your comments seriously. We will address this issue with our housekeeping team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a more satisfactory experience in the future. Sincerely,Hotel Management 

Business response:

Dear Osvaldo, Thank you for your feedback at Extended Stay America. Ensuring a pleasant environment for our guests is important to us, and we apologize for any inconvenience you experienced. We will address this issue promptly with our housekeeping team to ensure proper cleaning procedures are followed and any underlying issues are resolved. Your satisfaction is our priority, and we appreciate your input as we strive to improve our services. We appreciate your understanding and hope to have the opportunity to provide you wit... read more

Business response:

We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the concerns so they are attended carefully in the future, please allow us another occasion to host an... read more