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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk lady was kind and helpful. I saw a lot of misbehaving guests and the front desk lady trying to do her job properly. I was on the 3rd floor and people kept walking and yelling until around 2am. Loud music as well. Not the right environment for quiet people.
Business response:
Thank you for being our guest. Although you liked the service provided by our courteous front desk staff, we are sorry for the noise issue you encountered. We wish we had the opportunity to resolve this while you were, as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Bueno
Business response:
Camilo, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Edwin, thank you for your rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Luis, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
No me a gustado la habitación la alfombra es muy sucia no se podía andar descalzo .. me pidieron 100 dólares después he pagado todas mi estadía todavía no me han devuelto muy decepcionada.
Business response:
Dear Marta, We are very sorry to hear about your disappointment with the condition of your room and the delay in the return of your deposit. We understand how frustrating this must have been and sincerely apologize for the inconvenience. Cleanliness and prompt service are priorities for us, and we have shared your feedback with our team to ensure proper follow-up and improvements. Please know that we are reviewing your concerns regarding the deposit to resolve them as quickly as possible. We truly value your comments as they... read more
I stay for 6 days i had alot of large heavy irems to move out on my checkout and no push cart in the whole building two are missing resting in there rooms also there are wheelchairs parked outside of rooms people using desk seats for wheelchair.
Business response:
Dear Nijm, We are truly sorry to hear about the difficulties you faced during your checkout and the inconvenience caused by the lack of available carts. We understand how frustrating it must have been to move heavy belongings without proper assistance, and we sincerely apologize for the added stress this caused. Please know that we are reviewing this matter to ensure carts and mobility equipment are readily accessible for all guests. Your feedback helps us identify areas that need improvement, and we are committed to making ... read more
This was an absolute nightmare. Your platform and confirmation message clearly stated there would be an airport shuttle — just call. Simple enough, right? Except when we arrived, confused about where “P4” even was, we finally managed to call only to be told: there is no shuttle on weekends. Excuse me? Nowhere was this ever mentioned. That’s not just inconvenient, that’s flat-out misleading. Because of your false information, we were left stranded at the airport. Our only options? Pay nearly $400 for a last-minute rental car ... read more
Business response:
Dear Raquel, Thank you for sharing your experience. We sincerely empathize with the frustration and inconvenience caused by the miscommunication regarding the airport shuttle, as we understand how stressful it must have been to navigate your arrival under these circumstances. While shuttle availability can vary, your feedback highlights the importance of clear information for our guests. It will be addressed and carefully considered to help ensure a smoother experience in the future. We apologize for the disruption to your t... read more
This is a hotel where people live. The lobby smelled like weed. Our room was sparse but only moderately dirty—areas around door knobs and walls had hand prints. The bed didn’t seem dirty.
Business response:
Dear Greta, Thank you for taking the time to share your experience. We are sorry to hear that certain aspects of your stay, including the atmosphere in the lobby and the cleanliness of your room, did not meet your expectations. Guest comfort and satisfaction are of the utmost importance to us, and your feedback is being thoroughly reviewed internally to identify areas for improvement. While certain challenges can arise in a property with a mix of long-term and short-term guests, we remain committed to maintaining a welcoming... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.2 star rating with 3,662 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.