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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk lady was kind and helpful. I saw a lot of misbehaving guests and the front desk lady trying to do her job properly. I was on the 3rd floor and people kept walking and yelling until around 2am. Loud music as well. Not the right environment for quiet people.
Business response:
Thank you for being our guest. Although you liked the service provided by our courteous front desk staff, we are sorry for the noise issue you encountered. We wish we had the opportunity to resolve this while you were, as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Bueno
Business response:
Camilo, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Edwin, thank you for your rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Luis, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
We have not received the deposited amount yet . Even agates calling multiple times to the front desk
On the Orbitz website, this hotel stay said it "include breakfast". No "breakfast" was available or provided. There was simply coffee, and some store-bought muffins were placed on a table opposite the front desk. Secondly, the bed had no blankets provided, the pillows were meager and only one plastic cup was provided in the bathroom. The water pressure was also very low (room 136). The description of this hotel should be updated to make it clear that you are on your own for breakfast and you have to ask for even the most bas... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We understand how limited breakfast options, in-room amenities, and low water pressure can be frustrating and affect your stay. The morning offering is intended as a simple self-serve option, and many essential items are available upon request to help maintain cleanliness and reduce waste. Regarding the security deposit, it is refunded by check and typically takes about a week to reflect. Your observations have been shared with our team as we continue working to enhance guest ... read more
The room was disgusting. The sheets were dirty. I had to switch out the sheets. The bathrooms were not clean. The room smelled like smoke when I came down to exchange the sheets they gave a can for breeze to try to make the room smell better. I would never recommend this property to anybody.
Business response:
Dear Guest, Thank you for taking the time to provide your comments. We are sorry to learn that your visit caused dissatisfaction and discomfort, as a welcoming and well-maintained environment is important to every guest. Your remarks have been noted and shared with our team. While we regret that this experience did not meet expectations, we appreciate your honesty, as feedback like yours is essential in helping ensure a more pleasant and consistent experience for future guests. Sincerely, Hotel Management
Our stay was ok just that the hotelonly provides three pillows on the bed and qhen call for the fourth pillow they said they dont have one another thing was that they didnot carry an ice machine nor ice buckets or a gift shop .Front desk staff always step away for the front office so when you needed to call for something there was nobody to help you it was like fending for yourself .
Business response:
Dear Guest, Thank you for taking the time to share your experience. We understand how important comfort and convenience are during a visit, and it can be frustrating when expectations are not fully met. Your comments regarding in-room comfort items and available conveniences have been noted. While some features vary by location, guest feedback helps provide valuable perspective on overall needs. We appreciate your candor and the opportunity to learn from your stay, as insights like yours support ongoing efforts to improve ho... read more
HORRIBLE WAS BIT BY SPIDERS
Business response:
Dear Guest, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.