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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No me a gustado la habitación la alfombra es muy sucia no se podía andar descalzo .. me pidieron 100 dólares después he pagado todas mi estadía todavía no me han devuelto muy decepcionada.
Business response:
Dear Marta, We are very sorry to hear about your disappointment with the condition of your room and the delay in the return of your deposit. We understand how frustrating this must have been and sincerely apologize for the inconvenience. Cleanliness and prompt service are priorities for us, and we have shared your feedback with our team to ensure proper follow-up and improvements. Please know that we are reviewing your concerns regarding the deposit to resolve them as quickly as possible. We truly value your comments as they... read more
I stay for 6 days i had alot of large heavy irems to move out on my checkout and no push cart in the whole building two are missing resting in there rooms also there are wheelchairs parked outside of rooms people using desk seats for wheelchair.
Business response:
Dear Nijm, We are truly sorry to hear about the difficulties you faced during your checkout and the inconvenience caused by the lack of available carts. We understand how frustrating it must have been to move heavy belongings without proper assistance, and we sincerely apologize for the added stress this caused. Please know that we are reviewing this matter to ensure carts and mobility equipment are readily accessible for all guests. Your feedback helps us identify areas that need improvement, and we are committed to making ... read more
This was an absolute nightmare. Your platform and confirmation message clearly stated there would be an airport shuttle — just call. Simple enough, right? Except when we arrived, confused about where “P4” even was, we finally managed to call only to be told: there is no shuttle on weekends. Excuse me? Nowhere was this ever mentioned. That’s not just inconvenient, that’s flat-out misleading. Because of your false information, we were left stranded at the airport. Our only options? Pay nearly $400 for a last-minute rental car ... read more
Business response:
Dear Raquel, Thank you for sharing your experience. We sincerely empathize with the frustration and inconvenience caused by the miscommunication regarding the airport shuttle, as we understand how stressful it must have been to navigate your arrival under these circumstances. While shuttle availability can vary, your feedback highlights the importance of clear information for our guests. It will be addressed and carefully considered to help ensure a smoother experience in the future. We apologize for the disruption to your t... read more
This is a hotel where people live. The lobby smelled like weed. Our room was sparse but only moderately dirty—areas around door knobs and walls had hand prints. The bed didn’t seem dirty.
Business response:
Dear Greta, Thank you for taking the time to share your experience. We are sorry to hear that certain aspects of your stay, including the atmosphere in the lobby and the cleanliness of your room, did not meet your expectations. Guest comfort and satisfaction are of the utmost importance to us, and your feedback is being thoroughly reviewed internally to identify areas for improvement. While certain challenges can arise in a property with a mix of long-term and short-term guests, we remain committed to maintaining a welcoming... read more
Extended Living Motel The staff was very wonderful, especially the front desk, young lady Destiny This facility has a lot of transits staying there living there the carpet was dirty. The whole facility needs an upgrade. I felt uncomfortable and insecure with the surroundings because of the many people living there.
Business response:
Dear Diane, Thank you for sharing your feedback. We are glad to hear that Destiny and our front desk team made a positive impression during your stay. We also understand your concerns regarding the facility’s condition and the overall environment, and we regret any discomfort or unease you experienced. Your comments are being carefully reviewed to guide ongoing improvements in both maintenance and guest support. While certain challenges may arise, we remain committed to enhancing the comfort and security of our property. We ... read more
Need major upgrade and they say breakfast it was just coffee and muffins very misleading
Business response:
Dear Shawana, Thank you for sharing your feedback with us. We truly value hearing from our guests, as it helps us identify areas where we can improve. We’re sincerely sorry to learn that aspects of your visit did not meet your expectations, and we regret any confusion surrounding the amenities provided. Please be aware that your comments have been shared with our team for review. We hope you will consider giving us another opportunity to provide a more comfortable and satisfying stay in the future. Sincerely, Hotel Managemen... read more
Carpet needs cleaning
Business response:
Dear Zaria, Thank you so much for sharing your experience. We are delighted to hear you enjoyed your stay overall. Your input helps us enhance the comfort of our accommodations, and our team is already working on improvements. We can’t wait to welcome you back to Extended Stay America and make your next visit even better! Sincerely, Hotel Management
I arrived around 9 PM with my kids and was checked out by 920. The property was infested with roaches.
Business response:
Dear Kevin, We are sorry about the issue in your room, which made you leave earlier than anticipated. We understand that every detail matters, and we can assure you that we have procedures in place regarding these concerns. We hope you will see this as the isolated incident that it was. Thank you for bringing this to our attention, allowing us to work on improvements and ensure that future guests do not encounter the same issue. We hope to have a chance to accommodate you again and make it outstanding in every respect. Since... read more
I am very disappointed with this hotel and shuttle service. The shuttle from the airport was supposed to be available until 10:45 p.m. I called and requested a pickup for my dad at 9:30. The shuttle came but didn’t even stop. He waited for the next one, but nobody came. When I called an hour later, they said it was too late and that the shuttle was no longer running. It was only 10:30 p.m. I had to call a taxi for my dad. The breakfast option can’t even be considered a real breakfast—it’s just coffee or tea and cupcakes.
Business response:
Dear Valerii, Thank you for sharing your experience. We sincerely apologize for the frustration your father faced with the shuttle service, as well as for the disappointment with the breakfast offerings. We understand how stressful these issues can be, especially when relying on transportation and convenient meals. While the shuttle operates within set hours, your feedback highlights the need for clearer communication and service improvements, which we are actively addressing. We truly value your comments and hope to welcome... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.