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Extended Stay America Suites - Elizabeth - Newark Airport
- Hotels
- Elizabeth, NJ
About this business
Location details
45 International Blvd., Elizabeth, NJ, 07201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stood at the counter for 5 minutes calling out hello with no answer. Finally I called the phone number and the person answered b he was behind the counter the entire time he just never came out from around the corner. Shuttle service does not run when I need it but that detail was not provided at booking. Lack of service lack of important information just overall a poor experience.
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are sorry to hear that your visit did not feel smooth or supportive, and we understand how frustrating this must have been. Your comments are important to us, and we will share them carefully with our team for improvements. We truly appreciate your feedback and hope we have the opportunity to offer you a more seamless stay in the future. Sincerely, HotelManagement
The hallway smells like hot garbage and animal feces and that smells travels inside your room. Wifi is NOT free and fairly expensive and the furniture, curtains, carpet, microwave old and outdated. I would NEVER stay here again.
Business response:
Dear Guest, Thank you for sharing your review. We understand how challenging it must have been to experience these conditions during your stay, and we sincerely regret the discomfort you encountered. Your feedback regarding the overall environment and amenities is important and will be shared with our team to identify opportunities for improvement. We value the time you took to bring these concerns to our attention, as it helps to enhance the guest experience. We hope you will give us another chance to provide you with the h... read more
The hallway was stinky.The room had very old furniture,broken and worn out. The washroom exhaust was very noisy.No carpet flooring,the wooden flooring was worn out several places. No breakfast as such. In the name of breakfast what you will get is Tea/Coffee and two flavors of muffin.And yes, parking is not free, 10$ per night.Overall, 2 out of 5.
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback about your stay. We are sorry to hear that several aspects of the environment and amenities did not meet your expectations, including the condition of the furnishings, the noise from ventilation, and the limited morning offerings. We understand how these issues can impact overall comfort, and your comments help us identify where improvements are most needed. We are continually working to enhance the guest experience and appreciate your perspective. We ... read more
Very bed experience because no kettles in the room every time weed smells is coming stuff was not helpful 😒
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your stay did not meet expectations and that you encountered issues with room amenities, odors, and service. While in-room kettles are not part of our standard setup, we understand how inconvenient this may have been. Your comments regarding staff responsiveness and air quality have been shared with our team for immediate attention. We truly appreciate your input and invite you to return in the future, as we continue working to provide a more pleasant... read more
I drove 6 hours with a baby. When I reach front desk there was only one person checking in. It took a while to be checked in. She gave me a parking pass for my horrible experience. When I called to ask for a playpen for the baby she said they didn’t have any and rudely hung up.
Business response:
Dear Carol, Thank you for sharing your experience and for choosing to stay with us. We understand how important a smooth arrival and courteous service are, especially after a long journey, and we regret that your visit did not fully meet expectations. Your comments have been shared with our team for review and improvement. We value your feedback and hope to have the opportunity to provide a more pleasant stay in the future. Sincerely, Hotel Management
Repeated calls to the hotel went to a touch tone system that went unanswered. After several attempts, the front desk picked up and I was told their van was broken down and I should find another way to get to the hotel. At the hotel, my room was filthy: bed unmaid, cooking pots / pans were unwashed and piled up on a counter and the room smelled of unwashed bodies. The front desk person - very - looked, agreed immediately, and took me to another room. Same thing! The 3rd room was properly made up, clean but worn: a stray elect... read more
Business response:
Dear Thomas, Thank you for sharing your experience. We sincerely apologize for the multiple issues you encountered, including communication difficulties, transportation inconvenience, and the unacceptable condition of your initial rooms. We understand how frustrating this must have been and regret that your stay did not meet expectations. Your feedback has been shared with our team and housekeeping teams to ensure immediate improvements in cleanliness, maintenance, and guest support. While some repairs may take time, we are ... read more
Whole hotel reeks of smoke smell… rooms are not cleaned… bedsheets have holes in them. Hair dryer was not there and when asked for it, they sent some broken hair dryer which started sparkling when turned on.. room smells bad
Business response:
Dear PHANIKUMAR, Thank you for sharing your feedback. We are truly sorry to hear about the unpleasant experience you encountered during your stay. The issues you described do not reflect the standards we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate you bringing these matters to our notice and regret any inconvenience caused. Your satisfaction is important to us, and we hope to better serve you in the future. Sincerely, Hotel Manageme... read more
Choose another location nearby and spend the extra twenty / fourty dollars to not sleep on a rock with a sheet for a blanket. Hallway floors were filthy — room wasn’t awful just to lay your head for a couple hours. Would never stay here longer than the little bit we needed the room for. Seems like people stay here awhile or something. There was a guest rolling around the hallways, with their room’s office chair like a wheel chair… holding their dog. Just overall shady spot — if our kids were with us I would’ve demanded a ref... read more
Business response:
Dear Julia, We genuinely regret hearing about your disappointing experience and the concerns you raised regarding cleanliness, comfort, and the overall atmosphere. We sincerely apologize for the inconvenience and understand how these issues affected your stay. Your feedback has been shared with our leadership team to ensure improvements in maintenance, housekeeping, and guest satisfaction. While we realize this visit did not meet expectations, we are committed to enhancing our operations to provide a cleaner, more welcoming ... read more
Tub was clogged moved rooms, the tv didn’t work and the shower rod was broken so the floor got wet!
Business response:
Dear LaVarr, We are very sorry to hear about the difficulties you experienced during your stay and understand how frustrating these issues must have been. While certain challenges with room maintenance can arise, we regret the inconvenience caused by the clogged tub, non-functioning TV, and broken shower rod. Your feedback is valuable and will help guide future guest experiences to be more seamless and comfortable. We hope you might consider giving us another opportunity to provide a stay that better reflects the level of co... read more
Frequently asked questions about Extended Stay America Suites - Elizabeth - Newark Airport
How is Extended Stay America Suites - Elizabeth - Newark Airport rated?
Extended Stay America Suites - Elizabeth - Newark Airport has a 3.3 star rating with 3,863 reviews.
When is Extended Stay America Suites - Elizabeth - Newark Airport open?
Extended Stay America Suites - Elizabeth - Newark Airport is open now. It will close tomorrow at 12:00 a.m.