Extended Stay America Suites - Huntsville - Madison

Business response:

Dear Joel, Thank you for sharing your thoughts! It’s great to hear that the cleanliness and overall experience met your expectations. Providing a comfortable and reliable stay is important, and your feedback encourages us to keep it up. We look forward to having you back soon at Extended Stay America for another enjoyable visit! Sincerely, Hotel Management 

Business response:

Hi Brittan, Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bri... read more

Business response:

Hello Bradley, Thank you for taking the time to share your recent experience at the Extended Stay America - Madison with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for your experience. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again for your feed... read more

Business response:

Dear Guest, Thank you for your feedback. We’re glad to hear that our front desk team was helpful during your stay. Providing excellent service is a priority for us, and we truly appreciate you acknowledging their efforts. We value your input and will continue to work towards maintaining a positive guest experience. We look forward to welcoming you back to Extended Stay America for another great stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay with us at Extended Stay America and found the area quiet and our staff great. We take pride in providing a comfortable and welcoming environment for our guests, and we're glad that you had a positive experience. We look forward to welcoming you back in the future for another relaxing stay. Sincerely,Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the ongoing elevator issue and lack of proper handicap accessibility during your stay. We also regret the inconvenience caused by the insufficient bathroom supplies and low water pressure in the shower. Your concerns have been shared with our maintenance and housekeeping teams for immediate action. On a positive note, we’re glad to hear your check-in experience was smooth. We truly value your continued visits and aim to improve. We look forward to welcoming you back!Sincerely,Hotel Mana... read more