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Extended Stay America Suites - Huntsville - Madison
- Hotels
- Madison, AL
About this business
Location details
104 Intergraph Way, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is modern. I stayed for 2 days.... the breakfast was suppose to be muffins and granola bars..... we never got muffins even after arriving for breakfast by 7am at the latest. When the person at the desk was tasked with putting more muffins out.... the 1st day she said there was no more left at 7am.... and 2nd day she said they didnt get their delivery..... Thats Crazy..... She wasn't accommodating at all even when they didn't have what customers paid for.... Rooms were very Good..... Breakfast was Horrible ‼️‼️‼️‼️
Business response:
Dear Guest, We are glad you found the hotel modern and enjoyed the comfort of your room. That said, we’re truly sorry the breakfast experience did not meet expectations and that items were not available as expected during your visit. This is not the level of consistency we aim for, and your comments will be shared with the team to address service reliability. We appreciate your stay and hope to improve your experience next time. Sincerely, Hotel Management
room was clean and comfortable and staff was great!
Professional
Business response:
Dear Guest, Thank you for the generous review and for taking the time to recognize our devoted staff. It is a pleasure to read about the excellent, attentive service our associates provide. We strive to deliver great hospitality to every guest, and our team will enjoy reading your wonderful comments. We look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
The woman who checked us in was extremely friendly and personable. The room was clean. The amenities were not all there, but it was expected.
Very clean. Staff was very helpful and welcoming I wish I would’ve just stayed there the 2nd night too if I didn’t already book with another hotel this one was way better
Business response:
Dear Guest, We are so glad to hear you had such a positive experience and that our team made you feel right at home. It is wonderful knowing your stay left such a strong impression, especially compared to other options you considered. Your kind feedback truly means a lot to us and motivates our team to keep delivering great service. We’d love to welcome you back to Extended Stay America for a longer visit next time. Sincerely, Hotel Management
The room was very clean and modern style. Front desk ladies were very friendly. Free breakfast was just muffins and coffee. My hallway was a little stinky but the room smelled ok.
Location and overall price was great… complementary breakfast was absolutely upsetting; both mornings were nothing but excuses… “Truck / Delivery haven’t delivered yet…” Granola bars and cold coffee are not breakfast. Other than that really no big complaints…
Business response:
Dear Guest, Thank you for sharing your feedback. We’re glad the location and overall value stood out during your stay at Extended Stay America. We’re sorry the morning offerings fell short and understand how disappointing that can be, especially when expectations aren’t met. Your comments about consistency will be shared with our team so we can improve the guest experience. We appreciate you staying with us and hope to provide a better visit next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Suites - Huntsville - Madison
How is Extended Stay America Suites - Huntsville - Madison rated?
Extended Stay America Suites - Huntsville - Madison has a 3.9 star rating with 794 reviews.
When is Extended Stay America Suites - Huntsville - Madison open?
Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.