Extended Stay America Suites - Huntsville - Madison

Business response:

Dear Guest, We sincerely apologize for the ongoing elevator issue and lack of proper handicap accessibility during your stay. We also regret the inconvenience caused by the insufficient bathroom supplies and low water pressure in the shower. Your concerns have been shared with our maintenance and housekeeping teams for immediate action. On a positive note, we’re glad to hear your check-in experience was smooth. We truly value your continued visits and aim to improve. We look forward to welcoming you back!Sincerely,Hotel Mana... read more

Business response:

Dear Guest, Thank you for choosing us and for reviewing your experience at Extended Stay America. It's nice to know you found your suite comfortable and were pleased with the exceptional service from our staff, who made you feel at home. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. We look forward to welcoming you back soon!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We’re glad to hear that you enjoyed your room, but we apologize for the disappointment you experienced with our breakfast offerings. We understand that a variety of breakfast items are important to our guests, and we’ll review our breakfast service to ensure it meets expectations moving forward. Your feedback is valuable to us, and we’re committed to providing a more satisfying experience in the future. We appreciate you bringing this to our attention and hope to have the oppo... read more

Business response:

Dear Guest, We sincerely apologize for the slow check-in process and the confusion regarding your reservation. This is certainly not the experience we aim to provide, and we will address this with our front desk team to ensure better communication and efficiency going forward. We also regret hearing about the staff member’s response, and we will reinforce the importance of professionalism at all times. We appreciate your patience and understanding, and we’re committed to improving our service to ensure a more pleasant experi... read more

Business response:

Dear Guest, Thank you for staying with us and sharing your experience. We are grateful for your acknowledgment of our team. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised, as we are continually striving to ensure a perfect visit for every guest. It was our pleasure hosting you, and we hope you will revisit whenever you return to the area.Sincerely,Hotel Management