Extended Stay America Suites - Huntsville - Madison

Business response:

Hi Oralia,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bring... read more

Business response:

Dear Alan, Thank you for sharing your experience with us. We’re glad to hear that you found the room clean and the location convenient. We apologize for the issues with the elevator and the card key; we are working on resolving these promptly. Regarding breakfast, we appreciate your feedback and will explore ways to improve our offerings in the future. We value your comments and hope to provide a better experience during your next visit. We look forward to welcoming you back to Extended Stay America!Sincerely,Hotel Managemen... read more

Business response:

Dear Tracy, Thank you for sharing your feedback. We’re glad to hear that our room met your needs during your stay. We apologize for the issues you encountered with the towel holders, and we will address this promptly to ensure future guests don’t experience similar concerns. Our goal is to provide a comfortable and clean environment for all guests, and your feedback helps us improve. We hope to welcome you back soon for an even better experience.Sincerely,Hotel Management 

Business response:

Hi Laura,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bring ... read more

Business response:

Hi Beatriz,Thank you for taking the time to share your recent experience at the Extended Stay America - Madison with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for your experience. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again for your feedback ... read more

Business response:

Hi Donald,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bring... read more

Business response:

Dear Ricardo, Thank you for your feedback regarding your recent stay. We apologize for the early morning noise caused by our housekeeping team. Ensuring a restful environment for our guests is a priority, and we will address this with our staff to prevent future disruptions. We appreciate your input, as it helps us improve our service standards. Your comfort is important to us, and we look forward to welcoming you back for a more relaxing experience.Sincerely,Hotel Management 

Business response:

Hi Randohtl,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bri... read more

Business response:

Hi Vanessa,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs brin... read more