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Extended Stay America Suites - Huntsville - Madison
- Hotels
- Madison, AL
About this business
Location details
104 Intergraph Way, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Me encantó este hotel , muy limpio , el personal excelente servicio!
Business response:
Dear Jose, Thank you for your wonderful review and kind words! We’re thrilled to hear that you loved your stay at Extended Stay America and found the hotel to be very clean with excellent staff service. Our team takes great pride in providing a welcoming and well-maintained environment for all our guests, and your feedback truly means a lot to us. It’s always rewarding to know that our efforts made a positive impact on your experience. We are committed to maintaining these high standards and look forward to continuing to exc... read more
The hotel looked and smelled new, was in great condition, and had everything we needed, including a laundry room.
Nice property, however not enough staff to maintain. Very convenient location and I loved the kitchen, but more staff needed to maintain the cleaning issues. Dirty bathroom, microwave, refrigerator and most of all the floors. Broken toilet paper holder, toilet seat and the main door entering room 229. Also if you are looking for a place that provides breakfast, look elsewhere. So all in all not the worst, but could benefit from improvements.
Business response:
Dear Shenicka, We sincerely apologize for the cleanliness and maintenance issues you encountered. Your feedback about the bathroom, appliances, and room entry has been shared with our housekeeping and maintenance teams for immediate attention. We also understand the importance of having adequate staff to uphold our service standards and are actively working on improving this. We value your feedback and look forward to welcoming you back for a better stay. Sincerely, Hotel Management
Clean & what expected
Business response:
Dear Joel, Thank you for sharing your thoughts! It’s great to hear that the cleanliness and overall experience met your expectations. Providing a comfortable and reliable stay is important, and your feedback encourages us to keep it up. We look forward to having you back soon at Extended Stay America for another enjoyable visit! Sincerely, Hotel Management
Good
Business response:
Hi Brittan, Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bri... read more
Frequently asked questions about Extended Stay America Suites - Huntsville - Madison
How is Extended Stay America Suites - Huntsville - Madison rated?
Extended Stay America Suites - Huntsville - Madison has a 4 star rating with 667 reviews.
When is Extended Stay America Suites - Huntsville - Madison open?
Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.