Extended Stay America Suites - Huntsville - Madison

Business response:

Dear Everett, We sincerely apologize if you were not informed about our housekeeping services at check-in. While our service is designed for long-term guests, offering minimal intrusion into their home-like stay, we are happy to provide it for a minimal fee. Towels and linens may be exchanged at the front desk anytime and are complementary. We take your concerns seriously and will address them effectively for future improvement. We hope to welcome you back and provide you with the exceptional experience you always deserve.Si... read more

Business response:

Hi Anthony,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs brin... read more

Business response:

Dear AJ, Thank you for your kind words regarding our staff. We greatly appreciate your positive feedback and are delighted to hear that you had a pleasant interaction with our team. Providing exceptional customer service is our priority, and we're thrilled that our staff made a positive impression on your stay. Your satisfaction is important to us, and we hope to welcome you back at Extended Stay America for another enjoyable experience in the future. Sincerely,Hotel Management