This profile has been claimed by the business owner or representative.
Extended Stay America Suites - Huntsville - Madison
- Hotels
- Madison, AL
About this business
Location details
104 Intergraph Way, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Hello Jabari,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs br... read more
I liked my room and the staff was nice too. I wish we had a coffeemaker in our room or at least have fresh coffee made in the dining area throughout the day. Also, if you’re going to have a sink, mini stove top , microwave and fridge, there should be either disposable or real dishes to use. If there’s a towel by the sink in the kitchen area, I think you should have dish detergent. Just a few suggestions, but I loved my room. It was nice and spacious.
Business response:
Hi LaToya,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bring... read more
Not very clean but staff was very nice.
Business response:
Thank you for taking the time to share your recent experience at the Extended Stay America - Madison with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for your experience. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again for your feedback and we hope... read more
Right off the interstate, very clean!
Business response:
Dear Tara, Thank you for your kind feedback! We’re thrilled to hear that you found our location convenient and the property clean. Our team works hard to maintain a welcoming environment for all our guests, and it’s great to know you had a positive experience. We appreciate you taking the time to share your thoughts and look forward to providing you with another wonderful stay at Extended Stay America. Sincerely,Hotel Management
Business response:
Hi Kirsten,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs brin... read more
It was very mediocre, but it gets the job done. My towel had a long piece of hair on it though.
Business response:
Dear Danae, Thank you for your feedback. We are glad to hear that your stay met your basic needs, but we apologize for the oversight with the towel. Cleanliness is a top priority for us, and we will address this issue with our team to ensure it doesn’t happen again. We appreciate your input and hope to welcome you back for a more improved experience. Thank you!Sincerely,Hotel Management
Business response:
Hi Latanza,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs brin... read more
I liked the quietness.
Business response:
Hi Jabari,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bring... read more
The property was nice, very accessible from the Interstate and provided a nice quiet, out of the way experience. Check-in was seamless, and then subsequently, checkout was great. No issues, would stay here a second time should we return to the Huntsville, AL area.
Business response:
Dear Robert, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay and found our property accessible and quiet. It’s great to know that both check-in and checkout were seamless experiences for you. Your satisfaction is our priority, and we’re thrilled to hear you would consider staying with us again during your next visit. We look forward to welcoming you back to Extended Stay America for another enjoyable stay!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Huntsville - Madison
How is Extended Stay America Suites - Huntsville - Madison rated?
Extended Stay America Suites - Huntsville - Madison has a 4 star rating with 731 reviews.
When is Extended Stay America Suites - Huntsville - Madison open?
Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.