Extended Stay America Suites - Huntsville - Madison

Business response:

Dear Catalina, We're delighted by your review! Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work and will be delighted to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future here at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear John, We are delighted you found our check-in service seamless and enjoyable. We are pleased to ensure a hassle-free and welcoming start to your stay. Your feedback is greatly appreciated and serves as motivation for our team to maintain the highest standards of service. We hope to see you again soon at Extended Stay America!Sincerely,Hotel Management 

Business response:

Dear Everett, We sincerely apologize if you were not informed about our housekeeping services at check-in. While our service is designed for long-term guests, offering minimal intrusion into their home-like stay, we are happy to provide it for a minimal fee. Towels and linens may be exchanged at the front desk anytime and are complementary. We take your concerns seriously and will address them effectively for future improvement. We hope to welcome you back and provide you with the exceptional experience you always deserve.Si... read more

Business response:

Hi Anthony,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs brin... read more