Extended Stay America Suites - Huntsville - Madison

Business response:

Dear Lawana, Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for being our guest, and we hope to be your hotel of choice every time you visit.Sincerely,Hotel Management 

Business response:

Thank you for sharing your experience at the Extended Stay America - Madison through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whene... read more

Business response:

Thank you for sharing your experience at the Extended Stay America - Madison through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whene... read more

Business response:

Thank you for sharing your experience at the Extended Stay America - Madison through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whene... read more

Business response:

Dear Vandale, Thank you for your positive feedback! We are delighted to read you enjoyed your stay at Extended Stay America and appreciated our convenient location and cleanliness. Our team takes great pride in providing a comfortable and welcoming environment for our guests. We look forward to welcoming you back soon for another enjoyable stay.Sincerely,Hotel Management 

Business response:

Thank you for sharing your experience at the Extended Stay America - Madison through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whene... read more

Business response:

Thank you for sharing your experience at the Extended Stay America - Madison through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whene... read more

Business response:

Hi Lonnie, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Extended Stay America - Madison.As a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “8”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your are... read more

Business response:

Thank you Regina!With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bring you back to Madison and the surrounding area..