Extended Stay America Suites - Huntsville - Madison

Business response:

Dear Penny, Thank you for this generous review! A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. While we're glad you had an overall positive experience, we hope you will accept our apologies for the inconveniences you encountered during your stay. Your comments are invaluable to us as we continually strive to enhance our guest experience. We hope to have the pleasure of welcoming you back soon so we can provide you with a flawless... read more

Business response:

Hello,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs bring you... read more

Business response:

Dear Ivory, Thank you for staying at Extended Stay America and for your generous feedback. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We value your business and hope to have the privilege of hosting you again.Sincerely,Hotel Management