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Extended Stay America Suites - Huntsville - Madison
- Hotels
- Madison, AL
About this business
Location details
104 Intergraph Way, Madison, AL, 35758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very friendly and helpful.
The age of behind the counter worked hard to get us a room as quickly as possible, even though the cleaning crew had hardly any open.
Business response:
Dear John, We are delighted you found our check-in service seamless and enjoyable. We are pleased to ensure a hassle-free and welcoming start to your stay. Your feedback is greatly appreciated and serves as motivation for our team to maintain the highest standards of service. We hope to see you again soon at Extended Stay America!Sincerely,Hotel Management
They didn’t even clean my room all week
Business response:
Dear Everett, We sincerely apologize if you were not informed about our housekeeping services at check-in. While our service is designed for long-term guests, offering minimal intrusion into their home-like stay, we are happy to provide it for a minimal fee. Towels and linens may be exchanged at the front desk anytime and are complementary. We take your concerns seriously and will address them effectively for future improvement. We hope to welcome you back and provide you with the exceptional experience you always deserve.Si... read more
Business response:
Hi Anthony,Thank you for sharing your experience at the Extended Stay America – Madison. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Extended Stay America - Madison and we hope you choose to stay with us again whenever your travel needs brin... read more
Staff was very nice!
Business response:
Dear AJ, Thank you for your kind words regarding our staff. We greatly appreciate your positive feedback and are delighted to hear that you had a pleasant interaction with our team. Providing exceptional customer service is our priority, and we're thrilled that our staff made a positive impression on your stay. Your satisfaction is important to us, and we hope to welcome you back at Extended Stay America for another enjoyable experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Suites - Huntsville - Madison
How is Extended Stay America Suites - Huntsville - Madison rated?
Extended Stay America Suites - Huntsville - Madison has a 4.5 star rating with 449 reviews.
When is Extended Stay America Suites - Huntsville - Madison open?
Extended Stay America Suites - Huntsville - Madison is open now. It will close tomorrow at 12:00 a.m.